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What the Legal Terms Mean for Your Account

Before you open an account or make any deposit via Touch 'n Go eWallet, Boost, or GrabPay, these legal terms set out the rules that apply between you and milion88.

Jurisdiction-dependent accessAccount holder rightsData handling policyCookie use disclosedContact path for legal queries
milion88 What the Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a dispute relating to your account, reach out through the channels below. We aim to acknowledge legal queries within one working day and provide a substantive response as quickly as the nature of the request allows.

Live Chat Open the chat widget from any page on milion88. For legal or account-rights queries, select the account support category when prompted so your message reaches the right team.
Email Support Send detailed legal requests — including data access or account closure — by email. Include your registered account ID and the specific legal matter so we can respond accurately.
Account Help Centre Log in to your account and navigate to the Help section for policy documents, term updates, and self-service options such as reviewing your stored payment methods or activity history.
ACCOUNT SECURITY PRACTICE

How We Handle Data, Cookies and Account Security

Your account data and transaction records are held securely and used only for the purposes set out in these terms. We do not sell your personal data to third parties. Here is how we handle the four areas that matter most to your legal rights on this platform.

Data Retention

Account and transaction data — including records of Touch 'n Go eWallet, Boost, and GrabPay activity — is retained for the period required by applicable law, then deleted or anonymised.

Cookie Use

We use session cookies to keep your account login active across pages, and analytics cookies to understand how the mobile interface is used. You can manage cookie preferences via your browser settings.

Account Security

Access to your account is protected by OTP verification at login. If we detect an unusual sign-in pattern — a new device or location — we require re-verification before your account wallet becomes active.

Requesting Changes

To correct stored data, request a full export of your account history, or ask for account closure, contact us via live chat or email with your account ID. We will process the request under the terms set out here.

Common Questions About Your Legal Rights Here

These are the questions we receive most often about how our legal terms work in practice. If your question is not covered here, reach out via live chat or email — we will point you to the right part of the policy.

The agreement applies to any person who creates an account on milion88, where access is permitted by local law. It takes effect at account creation and covers all activity, including deposits via FPX or DuitNow.

Yes. Log in, go to the Help section, and submit a data access request. Alternatively, send your request by email with your account ID. We will provide the data held on your account in a readable format.

After account closure, we retain data only for as long as required by applicable law. Once that period ends, your personal information is deleted or anonymised. Payment records linked to Touch 'n Go eWallet or Boost may be retained longer under financial record-keeping rules.

We post updates on this page with a clear effective date. If the change affects your account wallet, payment processing, or access rights, we will place a notice in the platform as well. Continued use after the date means you accept the updated terms.

Yes. Access depends on local law and is available only where permitted. If you travel to a region where access is restricted, your account may be limited until you return to an eligible location.

Contact us via live chat or email, reference your account ID and the specific transaction. We review disputes against our terms and the transaction record. GrabPay and DuitNow transactions include reference IDs that help us trace the activity quickly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.